Having outdated phone technology can hurt your business. In order to be at your best, you want to make sure you have all the best tools. Here are 5 features that your business phone needs.
Whether you have 100 employees, or just yourself, you could use announcements (greetings). Announcements consist of a few lines that inform the caller they are in a waiting line, or any other new information you want to share about your business. It keeps your client entertained for a few seconds and allows you to prepare for the call without feeling rushed.
If you are a small business owner, it may not be in your budget to hire a receptionist. This is where an auto-attendant could be helpful. It is an automated system that performs the same functions as a receptionist. It greets the caller and forwards them to the necessary personnel through pressing numbers or giving vocal cues. It’s a feature that takes away the middle man while still keeping your business professional.
Depending on the type of business you run, you may find yourself rarely at a designated office space. If that is the case, you may want to get multi-device support. Multi-device support allows two different phones to receive the same calls through the same number. For example, your desk phone and your cell phone will ring at the same time when a certain number is called. This allows you to work on-the-go and maximize your business.
Unlike these million-dollar businesses, you may not be able to afford a whole IT department. This is why it would be so important to choose a phone system that is easy to use. If you find yourself taking longer than 15 minutes to set everything up, you may want to look elsewhere. Setting everything up should be a piece of cake.
As many phone systems there are, there are just as many prices. It should be your priority to receive all the best features at an affordable cost. The cost should usually sit between $19-$50 monthly. More features mean more money, but you can certainly find all the necessary features in your budget.
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