Working from home can be a difficult transition and almost everything has been affected by the COVID-19 pandemic in some way. One of the major parts of that has been many business professionals now have to conduct business from home since they can no longer meet their clients and customers face to face. AIG has created several modules for conducting business while working from home under a resource titled Navigating The New Normal.
Managing Employees Working From Home
One of the most important informational resources provided is about managing employees and agents while they are working from home. The module goes over the most important steps to being a successful manager remotely outlining these steps:
- Use the same management and leadership skills as before.
- Set deliverable goals and deadlines.
- Stay in contact with team members not just through email.
- Leverage your technological resources.
- Have virtual team meetings.
Making sure that the same expectations are set and met both in the office and from home is critically important to maintaining performance during this difficult time, and making sure to have similar levels of contact with your employees is also critical in maintaining the relationship with the people on your team.
Survive and Thrive Working From Home
Another great module from “Navigating The New Normal” is information for team members and employees on how to stay on top of their work performance and physical health while working from home. For maintaining work performance, the module suggests:
- Setting daily schedules and goals.
- Defining the workspace in your home.
- Giving yourself time to relax.
The separation between your free time and work time at home is very important for maintaining performance as well as mental health because not having the separation between work time and personal time can lead to a blurred line where you do not feel like you can relax at all.
Along with tips on maintaining work performance, the module also has information on how important maintaining physical and mental health is. Maintaining your personal care, being social with your friends and family through online resources, and maintaining a good diet and exercise routine can help with feeling better and more normal through these times.
Video Conferencing and Virtual Sales
The rest of the modules go over important information regarding video conference applications and sales techniques to use in a virtual environment. These sections would be very useful for any agent who needs help navigating the sales process right now.
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